- Frequently Asked Questions
Frequently Asked Questions
Pick up by Appointment:
9620 Hwy 23, Belle Chasse, LA 70037 504-430-9100
Credit Card payment does not go through:
The most common reason for this is that the billing address or zip code is different from your shipping address. Check your statement for your billing address (For example: bills could be sent to a PO box, old address, office, different shipping than billing address, typo, wrong zip code.) Re-check the numbers on the back of your card for typo.
PayPal Payment Error:
If you get the "PayPal direct payment is not working." error, please use your debit card to pay from your account from the other PayPal or credit card buttons. Logging in to PayPal or using a different browser will not help this error.
Something went wrong when trying to process your payment. Please review the error message and try again:
It appears that your browser is not supported by PayPal.Log in to PayPal to complete your order.
How do I get a Shipping cost estimate?
Put the item in your cart, There is a red circle in the upper right corner, click there and fill out your state and ZIP code and directly below that is the "estimate shipping and tax" click there and you can see your options and costs. If you are ordering beads, you may not see any option except free shipping for your convenience. Beads over 2 dozen are shipping via priority mail.
My "free shipping" item is only giving me a cost for standard/first class mail - I need priority!
You can purchase a priority mail upgrade for your order in the free shipping category. Beads over 2 dozen automatically receive priority mail without additional cost.
My "Free Shipping" item is showing a shipping charge in my cart!
In your cart, there is a "coupon code" area toward the bottom left, enter the code "freeshipping" and press "go", this should give you the free shipping option if applicable. Free shipping applies to US address only.
Where is search?
Search is in the very top of the page in purple and on the left. There is a magnifying glass symbol and click were the word "search" is to input. You can use " " to get a more specific item or you can use the categories also on the left side of the screen.
I want to use 2 coupons!
Unfortunately, the store software here only allows one coupon code at a time, so please use the one that will save you the most!
How much does a mask weigh?
A typical mask weighs 1-3 ounces. The weight on the listing is for a mask or other item in a box, it is the shipping weight. The mask as worn should be much less than the shipping weight.
Are the masks wearable?
All masks are wearable unless otherwise noted. Masks used as magnets or attached to a bead would not be wearable. Masks primarily used as a wall hanging are usually too large or small to be worn but some can be unless otherwise noted.
Can I pick up?
Pick up is available at our warehouse in Belle Chasse, Louisiana. Most local areas will have the choice of local pickup. If not, use coupon code "Pickup" to eliminate the shipping charges. Pick up is available Monday through Friday during our regular hours of 10am to 4pm by appointment (just let us know you are coming!). Other hours by appointment. Allow some advance notice for preparation of your order, we will contact you when order is prepared and ready for pickup along with instructions on how to get here if needed.
Do you provide alterations?
We do not do alterations but can advise on how to make your own alterations.