- Return Information
Please inspect your package upon delivery and make all damage/missing claims within 3 days of delivery. If the item was damaged in transit, we may ask you to contact the post office for proof of damage claim or if you purchased priority or express mail, to collect your insurance which we will provide any difference or we may just ask for photos and try to do it for you. All discretionary return items are subject to 15% restock fee and no return of original shipping. Buyer is responsible for return shipping unless our error. Returns must be authorized, remember to put your order number or name on the order in the package for proper credit. Items that are authorized for normal return must be authorized by email only and mailed within 14 days of delivery. Event or dated materials or holiday specific items should be returned prior to 7 days before the event, including Halloween. Certain items are not returnable, any altered items or special/custom ordered items, items that specifically state in the description "not returnable or no returns, no refunds, etc..., including postcards, posters, used items, case beads, wholesale items, free shipping items, food, or " not returnable" in the description or any items that were not purchased from us and do or do not contain other company tags. Any items that are accepted for return are to be authorized and are accepted under the condition that the item is returned in new and re-saleable condition, the item should be free of any dirt or makeup stains, items should be unbroken, and unworn and unused. Masks or other breakable items should not be returned in envelopes. If a breakable item is returned broken due to envelope shipping, there will be no refund period. All return requests must be in email form, this is to ensure that you have the proper return policy for your item. Items sold as a set are a special purchase, these items are only returnable as a set. If an item in the set does not fit we can usually make an exchange for you. Items returned that do not have all items may or may not be refunded at our discretion. Any items that contain an incentive for purchase must be returned with the bonus, free item or other incentive. If an item you return received a "free shipping" discount, the shipping will have to be paid. If an item you return from an order results in an amount that would make that order no longer eligible for a "free shipping" discount, the amount of the correct shipping will also be deducted from the refund which can result in no refund, check if this may apply to you! Purchaser pays for return shipping charges except in the case of our error. Items that were not authorized will not be refunded nor returned except at purchasers expense. Upon receipt of properly and safely returned item, refund will be processed within 3 days. That being stated, we do make every effort to have a happy customer and most problems can be worked out. If you are not satisfied with your order, please let us know immediately via email so that we can assist you. Thanks for your business!